Opinion

An FBI negotiator who worked over 150 hostage cases shares the key to getting anyone to change their mind

• Negotiate your salary, business deals, or relationships using the same strategies as an FBI agent: by navigating emotions and leveraging influence.
• Influence is key to affecting someone's character or behavior without force or direct command.
• In his book "EQ Applied," author Justin Barison explains how an FBI hostage negotiator, Chris Voss, used influence tonegotiate masterfully.
• According to Bariso, managing an influential relationshiprequires three skills of emotional intelligence: self-awareness, self-management, and social awareness.
• These skills can help you negotiate, persuade, and more effectively manage conflict in a variety of situations.