Policing

U.K. Police Departments Do Customer Satisfaction Surveys

On Tuesday, Her Majesty's Inspectorate of Constabulary released its 2015 report on Police Effectiveness, Efficiency, and Legitimacy. It’s essentially an annual report card that measures the performance of every police department in England and Wales. This year it’s mostly decent news—5 “outstanding” grades, 29 “good” departments, 8 “requires improvement” scores—although it does include, for the first time, one “inadequate.” (Better pick it up, Humberside.)

One of the elements used to asses a police department’s PEEL performance comes from surveys routinely administered by police departments in the U.K. Turns out, British law-enforcement agencies are in the habit of regularly asking their communities, “How’s my policing?” Some departments even go so far as to poll people who have been arrested.