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Tuesday, December 30, 2014

Bad habits
Court Orders Arrest of Ex-Executive at Korean Airlines Over ‘Nut Rage’
By MARTIN FACKLER DEC. 30, 2014
Photo
Journalists surrounded Cho Hyun-ah, a former Korean Airlines executive, at a court in Seoul on Tuesday.CreditJung Yeon-Je/Agence France-Presse — Getty Images

SEOUL, South Korea — A court issued an arrest warrant on Tuesday for a former Korean Airlines executive whose tantrum over a bag of nuts halted a flight at a New York airport this month and made her a target of national outrage at South Korea’s powerful business dynasties.
The Seoul Western District Court ordered the arrest of the former executive, Cho Hyun-ah, 40, who will probably face charges of assaulting flight attendants and disrupting the performance of their duties. The charges stem from an episode on Dec. 5 when Ms. Cho delayed the departure of a Korean Air flight from Kennedy International Airport after a flight attendant in first class served her macadamia nuts in a bag instead of the required bowl.
According to witnesses, Ms. Cho flew into a rage, demanding that the aircraft, which had already left the gate, return so that the offending crew member could be kicked off. Ms. Cho’s outburst has become known as “nut rage,” making her and the airline objects of mockery abroad.
It also made her the target of angry derision back in South Korea, where Ms. Cho is the scion of one of the wealthy families that control much of South Korea’s export-driven economy. Her father, the chairman of the family-run Korean Air, stripped her of her posts at the airline and also an affiliated hotel chain, and apologized for failing to raise her properly. On Tuesday, she arrived at the court in Seoul dressed in black, her face hung low in shame.
However, her shows of contrition have not been enough to appease public anger at the episode, which struck a nerve in a country that harbors deep unease at the domination of major industries by a handful of family-run business groups, known as chaebol. This has made many South Koreans particularly sensitive to what they see as arrogant or overbearing behavior by members of those families, and particularly young heirs like Ms. Cho.
Ms. Cho was a vice president in charge of cabin service when she was served the unopened bag of nuts on the flight bound for Seoul’s main international airport in Incheon. Forcing the plane back to the gate caused an 11-minute delay for the aircraft’s 250 passengers, the South Korean news media say.
The news media here report that the airline at first brushed aside the episode, saying it was Ms. Cho’s job to discipline flight attendants. But the authorities also believe the company was trying to protect her by urging employees to tell a less incriminating version of events. On Tuesday, the court also ordered the arrest of another Korean Air executive, who is expected to be charged with forcing flight attendants to give false testimony and ordering a flight attendant to delete an email about what happened.

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